Frequently Asked Questions

How does the service work?

Order the test that is right for you online and receive a sample collection kit by first class post. Follow the enclosed instructions before you take your sample. Post the sample and receive the results within three working days.

What is included in the test price?

The price includes the sample collection kit, referral (if applicable), prepaid envelope and access to results - there’s nothing more to pay. A consultation with one of our health practitioners is available as an option.

When do I receive my test kit?

We aim to dispatch each kit within 48 working hours of your order being placed.

How soon are the results available?

The results are usually available online within three working days.

What can you tell me about your laboratories?

All of our partner laboratories are recognised by the United Kingdom Accreditation Service, the national authorisation body.